Offer performance

Use Offer performance to measure whether one published Offer is doing its job: how much turnover it drives, how many Rewards it triggers, and what it costs your Program in Cashback and fees. It is a read-only view. To change the Offer’s content or Reward rate, use Edit an Offer. Open it from the Offers list: click the performance icon in the row’s Actions column. The header reads Performance / <offer reference>, with Export and Back beside it.

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Set the period

Every figure on the page is scoped to a period you choose. The field under the header shows the current selection as month, year, and granularity, for example August 2026 (Monthly). The page opens on the current month, at Monthly granularity. Click that field to open the picker:

• Step the month back and forward with the arrows on the month button.
• Step the year back and forward with the arrows on the year button, up to the current year.
• Click the granularity button to switch between Monthly and Daily.
• Click Confirm to reload every tile, section, and chart for the new period, or Cancel to keep the current one.

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KPI tiles

On a Reward Offer, seven tiles summarize its performance over the selected period. Every other Offer type, including Reward LBS, coupons, and vouchers, shows a single tile instead: Number of participating customers. On a Reward Offer, a date line on the right of the tile card reads “From beginning of the offer to” the earlier of today and the Offer’s end date. It describes the Offer’s lifespan; the tiles themselves follow the period selected in the picker.

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Performance sections

Below the tiles, five sections break the same figures down over the same period:

• Generated turnover: the turnover trend behind the headline tile.
• Average baskets: the average qualifying transaction amount.
• Amount and total number of Rewards: Cashback paid out alongside Reward volume.
• Fees: the commission generated on the Offer.
• Activity: Number of transactions and Number of customers, side by side, to compare Reward volume against unique Consumer reach.

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Export the data

Export downloads a CSV named after the Offer’s reference. It carries this one Offer over the period currently selected in the picker. Set the period first, then export; to cover another period, change the picker and export again. For recurring reporting across several Offers, or to reconcile with finance, use Rewards report or Vouchers report.

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What’s next